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I can not view online the updated version of my Website

  
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If after updating and republishing your Website, you can not view the changes online, we advise you to clear your Internet browser cache by following the instructions below:

1. If your Internet browser is Internet Explorer:

  • Launch Internet Explorer, go to 'Tools' [a] and select 'Internet Options' [b]
website-problem-solving-cache-ie-options
  • Hit 'Delete' at the 'Browsing History' section level [a] then select 'Temporary Internet files' [b] (Leave other checkboxes unselected) then hit 'Delete' [c]
website-problem-solving-cache-ie-options-browsing-historywebsite-problem-solving-cache-ie-options-browsing-history-delete
  • Then on 'Internet Options' window, click on 'Apply' [a] and 'OK' [b]
website-problem-solving-cache-ie-options-apply
2. If your Internet browser is Firefox:

  • Launch Firefox, go to 'Tools' [a] and select 'Clear Recent History' [b]
website-problem-solving-cache-ff-options
  • From the 'Time range to clear' dropdown list, select 'Everything' [a], select only 'Cache' from the 'Details' section [b] and hit 'Clear Now' [c]
website-problem-solving-cache-ff-options-clear-all-history
3. If your Internet browser is Google Chrome:

  • Launch Google Chrome, hit the Wrench icon [a], select 'Tools' [b] then click on 'Clear browsing data...' [c]
website-problem-solving-cache-chrome-options
  • Select the 'the beginning of tine' from the 'Obliterate the following items from' [a]

  • Select 'Empty the cache' [b]

  • Then hit 'Clear browsing data' [c]
website-problem-solving-cache-chrome-options-clear-browsing-data
4. If your Internet browser is Safari:

  • Launch Safari, click on the Cog icon [a] and select 'Show Menu Bar' [b]
(Skip this step if the menu bar is already displayed on Safari and go to the next step).
website-problem-solving-cache-safari-menubar
  • On the menu bar, click on 'Edit' [a] and select 'Empty Cache...' [b]
website-problem-solving-cache-safari-options
  • Hit 'Empty' [a] on the diplayed dialog box
website-problem-solving-cache-safari-options-empty
If clearing your Internet browser cache doesn't solve the issue, please follow these instructions:


  • Once the download is finished, close your Internet browser

  • Locate the 'ccsetup.exe' file and double-click on it to launch the installation

  • Follow the instructions on the screen to complete the installation then launch CCleaner by double-clicking on the CCleaner icon on your Desktop

  • On the vertical left menu of CCleaner, click on 'Cleaner'

  • Then hit the 'Analyze' button and run the Cleaner by clicking on 'Run Cleaner'

  • Wait for the operation to complete then restart your Internet browser